We Have High Standards!
Rest assured that when you board your dog or cat (or both!) with us, they will receive the highest quality care. We love our pets, too, and understand how much you care about yours. That’s why we set high standards for all aspects of our pet care services.
Our Key Service Standards
- 24-hour Staffing
- Web Cams
- Inclusive Pricing
- Multi-Pet Affordability
- Tours – Anytime!
- Outdoor time for all dogs
- Stretch and play time for all cats
- Bedding and comfort items from home
- In-Suite enrichment activities
- Client rewards
- Free basic bath and brush out with any 7 day stay!
There are some things that we just think should be included in the price of a hotel suite. While we do offer some services and amenities for an additional fee, we’ve chosen to provide the most important elements of comfort – at no additional charge.
- 5 daily outdoor walks
- comfortable beds with fluffy bedding
- room service mealtimes
- basic medication dispensing
Do you have more than one pet? Boarding a family of multiple pets can be very expensive! Take a close look at the rate options for two or more pets from the same household, boarding at the same time and sharing the same suite. Our per-pet incremental fees drop dramatically after the first family pet.
Multi-pet families have often been forced to turn to less desirable options for their pets when they go out of town, including relying on well-meaning but untrained family members or friends who may be less than reliable. Just because your heart is big and you have many pets doesn’t mean you shouldn’t be able to give them the finest resort experience. We think you’ll be impressed with our affordable multi-pet rates.
Anytime our lobby is open, you are free to come in for a tour! Of course, there are times when we tend to be busier with guest check-in and check-out (usually early in the morning, late in the afternoons, and holidays), and there are times when our guest suites need a little extra “housekeeping” (usually shortly after room service meal delivery). During these times, we ask that you be patient with us while we tend to our current guests and their human family clients first, but we know you’ll understand. When your pet is with us, he or she will always come first, too! We’re proud of our resort and our staff, and we welcome your visit at any time during business hours. Please note that we close weekdays 12:00-1:30 for lunch.
Rates & Check In/Out
Our resort works similar to a hotel. You are welcome to Check In/Out anytime during our lobby hours. However to ensure your pets room is ready for their stay, reservations are required for both arrival and departure times from the resort. Rates are per day, 1 day is considered an overnight with a check-out before noon the next day Monday-Saturday.
Weekends are considered peak boarding times and pets picked up on a Sunday will have the daily rate billed for Sunday. Our lobby is open on Sunday from 12:00pm – 4pm for pick-ups. For example: a pet boarding booked for a Saturday 9am drop-off and Sunday 4pm pick-up would be billed for 2 days of boarding. Book a Monday morning pick-up instead! No need to rush home to get here by 4pm, you can always pick up Monday morning for no additional charge!
A deposit is required to book a stay and hold a room for your pet, multiple deposits may be required for multiple rooms and stays. For more information on our deposits please read our Pet Services Agreement.